Privacy Policy

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Name, email address, phone number, and company information when you contact us
• Account credentials when you create an account
• Project details, requirements, and specifications when you engage our services
• Payment and billing information for service transactions
• Communications, feedback, and support inquiries
• Information submitted through forms, surveys, or consultation requests

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, click patterns)
• IP address and geographic location data
• Cookies and similar tracking technologies
• Referral source and search terms

1.3 Information from Third Parties

We may receive information from business partners, analytics providers, and public databases to enhance our services and verify information you provide.

We use collected information for the following purposes:

• Providing, maintaining, and improving our AI/ML services
• Processing transactions and sending service-related communications
• Responding to inquiries, providing support, and managing our relationship with you
• Personalizing your experience and delivering relevant content
• Conducting research, analytics, and developing new products and features
• Detecting, preventing, and addressing security incidents and fraud
• Complying with legal obligations and enforcing our terms
• Sending marketing communications (with your consent where required)

3.1 We Do Not Sell Your Data

Deep Lattice does not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Service Providers

We share information with trusted service providers who assist in business operations:

• Cloud infrastructure providers (AWS, Azure, GCP)
• Payment processors and billing services
• Analytics and performance monitoring services
• Email and communication platforms
• Customer relationship management (CRM) systems

3.3 Legal Requirements

We may disclose information when required by law, legal process, litigation, or regulatory authorities, or to protect our rights, users, or public safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

We implement comprehensive security measures to protect your information:

• Enterprise-grade encryption for data in transit (TLS 1.3) and at rest (AES-256)
• Role-based access controls and multi-factor authentication
• Regular security audits, penetration testing, and vulnerability assessments
• SOC 2 Type II compliance and industry-standard security frameworks
• Secure development practices and code reviews
• Incident response procedures and 24/7 security monitoring
• Data backup and disaster recovery protocols
• Employee training on data protection and security best practices

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of data transmitted over the internet.

Depending on your location, you may have the following rights:

5.1 Access and Portability

Request access to your personal data and receive a copy in a portable format.

5.2 Correction

Request correction of inaccurate or incomplete personal information.

5.3 Deletion

Request deletion of your personal data, subject to legal obligations and legitimate business purposes.

5.4 Restriction

Request restriction of processing under certain circumstances.

5.5 Objection

Object to processing based on legitimate interests or for direct marketing.

5.6 Opt-Out

Unsubscribe from marketing emails using the link provided in communications or contact us directly.

To exercise these rights, contact us at privacy@deeplattice.ai. We will respond within 30 days.

We retain personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When information is no longer needed, we securely delete or anonymize it. Retention periods vary by data type and jurisdiction, typically ranging from 3-7 years for business records.

Deep Lattice operates globally. Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by regulatory authorities
• Privacy Shield Framework compliance (where applicable)
• Adequacy decisions by relevant data protection authorities
• Binding corporate rules and data processing agreements

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 16, we will delete it promptly. Parents or guardians who believe we may have information about a child should contact us.

We use cookies and similar technologies to enhance user experience, analyze usage, and deliver targeted content. Cookie categories:

• Essential cookies: Required for website functionality and security
• Performance cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Deliver relevant advertisements and measure campaign effectiveness

You can control cookies through browser settings. Disabling cookies may limit website functionality.

Our website may contain links to third-party sites not operated by Deep Lattice. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last Updated" date at the top of this policy

Continued use of our services after changes indicates acceptance of the updated policy.

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@deeplattice.ai General Inquiries: hello@deeplattice.ai Data Protection Officer: dpo@deeplattice.ai