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Frequently Asked Questions

Find answers to common questions about our services, pricing, implementation, and AI capabilities

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About Lattice Computing

3 questions

What is lattice computing?

Lattice computing is our proprietary methodology that combines lattice theory (a branch of abstract algebra) with deep learning. It provides mathematical guarantees, enhanced interpretability, and structured reasoning capabilities that traditional neural networks lack. By embedding lattice structures into neural architectures, we enable explainable AI with provable properties.

How is lattice computing different from traditional deep learning?

Traditional deep learning models are often black boxes with limited interpretability. Lattice computing adds mathematical structure through lattice theory, enabling: (1) Explainability - understand how decisions are made, (2) Mathematical guarantees - provable bounds on model behavior, (3) Compositional reasoning - build complex systems from verified components, (4) Regulatory compliance - meet explainability requirements for regulated industries.

What are the main benefits of lattice-based models?

Key benefits include: Enhanced interpretability for regulatory compliance, mathematical guarantees on model behavior, improved robustness against adversarial attacks, compositional design allowing modular AI systems, better generalization with less training data, and seamless integration with existing ML pipelines.

Technical Implementation

5 questions

How long does implementation take?

Implementation timelines vary by project scope and complexity. Typical projects range from 3-6 months from discovery to production deployment. This includes: Discovery & planning (2-4 weeks), data preparation & model development (6-12 weeks), integration & testing (4-6 weeks), deployment & monitoring (2-4 weeks). We also offer rapid prototyping engagements (4-6 weeks) for proof-of-concept projects.

What tech stack do you support?

We support all major ML frameworks and cloud platforms: ML Frameworks (PyTorch, TensorFlow, JAX, Keras), Cloud Platforms (AWS, Azure, GCP, on-premise), Languages (Python, R, Julia, C++), Deployment (Docker, Kubernetes, serverless, edge devices). Our solutions integrate seamlessly with your existing infrastructure.

Can you integrate with our existing systems?

Yes, our AI solutions are designed for seamless integration. We support: REST APIs and GraphQL, message queues (Kafka, RabbitMQ), databases (SQL, NoSQL, vector DBs), data warehouses (Snowflake, BigQuery, Redshift), CI/CD pipelines (GitHub Actions, Jenkins, GitLab), and monitoring tools (Prometheus, Grafana, DataDog). We work within your architectural constraints.

Do you provide API access?

Yes, all our AI models and services are available via RESTful APIs with comprehensive documentation. We provide: OpenAPI/Swagger specifications, client SDKs (Python, JavaScript, Java, Go), authentication (API keys, OAuth 2.0, JWT), rate limiting and usage monitoring, versioning and backward compatibility, and webhook support for async operations.

What about data requirements?

Data requirements vary by use case. We can work with: Minimal data (transfer learning, few-shot learning), moderate datasets (10K-1M samples), large-scale data (millions+ samples), unstructured data (text, images, audio, video), and streaming/real-time data. We provide data assessment, augmentation strategies, and synthetic data generation if needed.

Pricing & Plans

4 questions

What are your pricing models?

We offer flexible pricing to match your needs: (1) Project-based: Fixed price for defined scope and deliverables, (2) Time & materials: Hourly/daily rates for flexible engagements, (3) Retainer: Monthly commitment for ongoing support and development, (4) Revenue share: Partnership model for innovative projects, (5) License: Annual licenses for our platform and pre-built models. Contact us for a custom quote based on your requirements.

Do you offer free trials?

Yes, we offer: Free API tier with rate limits for evaluation, 30-day trial of our Enterprise platform, complimentary discovery workshop (2 hours) to assess your use case, and proof-of-concept projects (paid but with money-back guarantee if success criteria aren't met). Contact sales to get started.

Are there setup fees?

Setup fees depend on the engagement type: API-only access has no setup fees, Enterprise platform includes one-time onboarding (typically $5K-$15K covering training, configuration, and integration support), and custom development projects include discovery/planning in the overall project cost. We provide transparent, upfront pricing with no hidden fees.

What is included in support plans?

Our support plans include: Standard (business hours, email/ticket support, 24-hour response SLA, access to documentation and community), Premium (24/7 support, phone/chat/email, 4-hour response SLA, dedicated Slack channel, quarterly reviews), Enterprise (24/7 priority support, 1-hour critical response SLA, dedicated CSM and technical account manager, custom SLAs, on-site support available). All plans include software updates and security patches.

Security & Compliance

4 questions

How do you ensure data security?

We maintain enterprise-grade security: SOC 2 Type II certified, encryption at rest (AES-256) and in transit (TLS 1.3), private cloud and on-premise deployment options, zero data retention policies for API requests, network isolation and VPC peering, regular penetration testing and security audits, RBAC and SSO integration, and comprehensive audit logging. Your data security is our top priority.

Are you compliant with regulations?

Yes, we support compliance with major regulations: GDPR (EU data protection), HIPAA (healthcare data), PCI-DSS (payment data), SOC 2 (security and availability), ISO 27001 (information security), CCPA (California privacy), and FERPA (education records). We provide compliance documentation, data processing agreements (DPAs), and architecture guidance for your compliance needs.

Can models run on-premise?

Yes, we support multiple deployment options: Cloud-hosted (AWS, Azure, GCP), on-premise (your data center), hybrid (mix of cloud and on-premise), edge deployment (IoT devices, mobile), and air-gapped environments (fully isolated). You maintain full control over data location and model execution. We provide deployment guides and support for all environments.

Who owns the AI models and data?

You retain full ownership: Custom models trained on your data are 100% yours, your training data never leaves your control (unless you opt for cloud training), pre-built models are licensed to you, and you can export models in standard formats (ONNX, TorchScript, SavedModel). We provide clear IP ownership agreements and don't use your data to train other models without explicit permission.

Support & Services

4 questions

Do you offer ongoing support?

Yes, we provide comprehensive ongoing support: 24/7 production support with SLA guarantees, continuous monitoring and alerting, performance optimization and model retraining, security patches and updates, infrastructure management (if cloud-hosted), incident response and troubleshooting, and regular health checks and reporting. Support levels range from Standard to Enterprise based on your needs.

What training do you provide?

We offer extensive training programs: Technical training (model usage, API integration, MLOps best practices, troubleshooting), business training (AI strategy, use case identification, ROI measurement), custom workshops (tailored to your team and use cases), certification programs (validate team expertise), and ongoing webinars and documentation. Training can be on-site, virtual, or self-paced.

Can you help with AI strategy?

Absolutely. Our AI consulting services include: AI readiness assessment, use case identification and prioritization, ROI and business case development, technology stack recommendations, build vs. buy analysis, roadmap planning, team augmentation, and change management. We help you develop a comprehensive AI strategy aligned with business goals.

Do you offer staff augmentation?

Yes, we provide flexible team augmentation: ML engineers and data scientists, MLOps/DevOps engineers, AI architects and consultants, data engineers, and full delivery teams. Engagements can be short-term (weeks), medium-term (months), or long-term (years). Our experts integrate with your team and follow your processes.

Industries & Use Cases

4 questions

What industries do you serve?

We serve diverse industries: Financial Services (fraud detection, credit scoring, trading algorithms), Healthcare (medical imaging, drug discovery, clinical decision support), E-commerce (recommendation engines, demand forecasting, personalization), Manufacturing (predictive maintenance, quality control, supply chain optimization), Research (scientific computing, simulation, data analysis), and more. Our AI expertise applies across sectors.

What are common use cases?

Popular AI use cases include: Computer Vision (object detection, facial recognition, medical imaging, quality inspection), NLP (chatbots, document analysis, sentiment analysis, translation), Predictive Analytics (forecasting, anomaly detection, maintenance prediction), Recommendation Systems (personalization, content discovery), Generative AI (content creation, synthetic data, design automation), and Process Automation (document processing, workflow optimization).

Do you work with startups?

Yes, we actively work with startups and offer: Flexible pricing and payment terms, startup packages with discounted rates, equity/revenue share options for innovative projects, rapid prototyping to validate ideas quickly, fractional AI team access, investor-ready demos and metrics, and fundraising support and technical due diligence. We partner with you as you scale.

Can you handle enterprise scale?

Absolutely. Our enterprise solutions support: Millions of predictions per day, distributed training across GPU clusters, multi-region deployment for low latency, auto-scaling based on load, 99.99% uptime SLAs, multi-tenancy and white-labeling, enterprise SSO and access controls, and dedicated support and SLAs. We power AI at scale for Fortune 500 companies.

Still Have Questions?

Our team is here to help. Contact us for personalized answers and expert guidance.

Ready to Get Started?

Let's discuss how our AI solutions can transform your business.