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Technology
NLP Chatbot Handles 80% of Support Tickets
Intelligent chatbot powered by NLP and knowledge graphs, reducing support costs while improving response time and customer satisfaction.
Client: SaaS PlatformDuration: 4 months
80%
Automation Rate
<30s
Response Time
4.8/5
Customer Satisfaction
65%
Cost Reduction
The Challenge
Support team was overwhelmed with 50,000+ monthly tickets, leading to long wait times and inconsistent responses. Hiring more agents wasn't scalable.
Our Solution
We developed an NLP-powered chatbot with knowledge graph integration that understands context, handles multi-turn conversations, and seamlessly escalates complex issues to human agents.
Key Results
80% of tickets resolved without human intervention
Average response time reduced from 4 hours to 30 seconds
Support costs reduced by 65%
Customer satisfaction improved from 3.9 to 4.8/5
Tech Stack
GPT-4LangChainNeo4jFastAPIRedis
"Our chatbot handles the majority of support queries instantly. Our human agents now focus on complex issues where they add the most value."
VP of Customer Success
SaaS Platform
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